Shipping policy

Shipping and Postage

Sweet Hummingbird Designs is able to ship orders worldwide, however, only have flat rates for Australia. If you'd like items shipped to other countries, please email us for a quote.

POSTAGE CHARGES:

Standard P&H: $9.95 

Express P&H: $12.95 

 ** FREE SHIPPING ON ALL ORDERS OVER $150.00 **

All of our products are made to order. Please allow two weeks for your order to be completed, before postage, during non-peak periods.

Once your order has been shipped, Sweet Hummingbird Designs cannot accept responsibility for loss or any damage to your package. Please note that Sweet Hummingbird Designs cannot be held responsible for postage delays that occur after your order has left our care. 

Shipping includes careful packaging of delicate items, and in most instances, Australia Post delivery. Prices are determined by the weight and packaging requirements of your order, in line with Australia Post and various couriers.

Please note that selecting Express Shipping ensures your order is moved through the postal service quickly via Australia Post, but does not mean production time in our studio will be faster. 

Please select your preferred postage service at the checkout.

Once your order has been shipped, Sweet Hummingbird Designs cannot accept responsibility for loss or any damage to your package.

Australia Wide Postage

If you encounter any issues with the service provided by Australia Post, including non-delivery of a parcel or if any part of your order is damaged during transit, you can contact them directly.

If you opted for regular tracked or express postage with your order, a tracking number will be included in the Shipping Confirmation email you receive from us. You can use this number to lodge an enquiry with Australia Post to locate your missing parcel.

If any item in your parcel was damaged during postage and you would like to submit a claim for compensation with Australia Post, we recommend doing so within a 48 hour period after receiving your order. Please also notify us of the claim so that we can contact you with any communication Australia Post provides us regarding your order. We can be contacted via email at sales@sweethummingbirddesigns.com.au.

Kindly include photographs of the damaged item in its original packaging and details of your claim with Australia Post. Please note: they will only allow compensation claims for 30 days after receipt of your parcel.

While Sweet Hummingbird Designs cannot take any responsibility for lost or damaged mail once it has left our care, we are here to help. If you require any assistance with any of the above, please don’t hesitate to get in touch with us.

International Shipping

When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. International postage is in the form of tracked postage, sent as regular airmail. Please allow up to 30 business days for your order to arrive to you from Melbourne, Australia.

The above-mentioned shipping times are just a guideline and in many cases, your order will arrive sooner. However, we’re not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.

Please allow the shipping time-frames stated above before contacting us about your order. Your order won’t be replaced before these shipping times have lapsed. If your order has not arrived after these times, please contact your shipping company with the tracking number you received when you placed your order.

If they are unable to assist with your issue, please contact us at Sweet Hummingbird Designs and we’ll do our best to help.